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car transport faq's

We realize that you probably have a lot of questions about shipping your vehicle. For that reason, we have provided the answers to some common questions below. However, if you don’t see your question answered, give us a call today to get all the answers!

Q. How long does it take to ship my car?

A. The delivery time depends entirely upon the distance the vehicle’s traveling. Cross country moves typically take 10-14 days. A move from either coast to the center of the country will take 5-10 days. When you receive a quote from us you will also receive the transit time for your move.

Q. Can anything be packed in my vehicle?

A. Yes. A limited weight is allowed on the trailer. For our customers, we provide 100lbs extra space without any extra charges. If more luggage is needed to be packed, you should talk to our agents to know how much the weight of the additional luggage is and how much the price will get high. The driver isn’t responsible for personal or household items, you are. Our carriers are strictly automotive carriers.

Q. Is there any action I must take before transportation?

A. Yes. Clean out your vehicle of all loose items as much as possible. Leave nothing of value in the vehicle. Rarely is anything ever stolen, which is amazing, but why take a risk, right? Keep extra items to a minimum and place in the trunk or out of sight. Have only about a quarter tank of gasoline. Give the auto transport carrier a set of keys and advise him of anything special or unusual as nobody likes surprises like dead batteries, etc.


  • Make sure that your vehicle has enough fuel to get it to and off the trailer.
  • Record the mileage on your odometer. You, surely, don’t want your vehicle to get extra miles.
  • Record your vehicle as it is being attached to the trailer. You should have extensive video of any area of your car that could be damaged.

Q. What if I notice damage to my vehicle?

A. Your car is fully insured when being shipped by Atlanta Car Transport. We have a deductible (just like you have on your insurance policy). We absorb the deductible in the event of damage. If damage occurs there are important guidelines that must be followed before a claim can be processed. First and foremost, there must be (in the eyes of the insurance company) damage. Sounds strange but the damage must be noted on delivery! If it’s not listed there must not have been any damage. Second, take pictures as soon as possible. Third, obtain at least two estimates. When this is completed submit estimates and original photos to us. We will help in any way possible to facilitate the process.

Q. Do I have to be present when you pick up or deliver my vehicle?

A. Yes, you or your designated individual must be present at both the pickup and delivery for when the auto shipping or car transport company arrives.

Q. How do I check on the status of my order?

A. Call our dispatchers at the toll-free number we provide to you once your order is processed. We will track your order and give you an update as soon as possible. Also, you will be provided with the driver’s phone number. You can get informed about the fresh updates from the driver.

Q. How does the insurance work?

A. All Atlanta Car Transport services are licensed and insured at no additional cost to you.

Q. Can I still get a quote if I don’t know the exact address?

A. Yes. Enter the most-specific information you have. If you have a zip code use that. In case you only know the city, we can still calculate a quote that is as correct as is possible if we had a zip code. If you only know incompletely where it is being shipped to or from, use a major city you think you might be transported to or from to get a good idea of what it will cost.

Q. What is Expedited Car Transport?

A. Expedited Car Shipping means that your vehicle will be picked up as soon as possible. When you choose our expedited Shipping Car Transport service your vehicle becomes a priority for pick-up. Therefore, sometimes we require our truckers to reschedule other pickups so that they can be able to carry out expedited orders first.

Q. Will my vehicle be driven at all?

A. If you are shipping your vehicle, it will typically be driven only on and off the truck – to load it and in some cases to unload and load other vehicles. Otherwise, it will stay on the truck until it gets to your destination. If using a terminal, it will also be driven from the terminal onto the truck and to a parking location at the terminal. If you are concerned about it being driven more than that, you can check your odometer when your vehicle is picked up and when dropped off. In addition, if you are using a driveaway service, a driver will drive your vehicle from your origin to your destination.

Q. Do you haul inoperable vehicles?

A. Yes. We do ship vehicles that don’t run. We provide all the needed equipment to move that kind of vehicles.

For additional questions call us at (404) 800-6200. Our live agents are always happy to assist you!